Privacy Policy
Last updated: August 5, 2025
Information We Collect
ADx collects minimal information necessary to provide our appliance diagnostic service:
- Diagnostic Information: Appliance descriptions, issues, and brand/model information you provide
- Technical Information: IP address, browser type, device information, and usage analytics
- Cookies and Tracking: We use cookies for session management and affiliate tracking (see below)
How We Use Your Information
- Provide personalized appliance diagnostic services
- Improve our AI diagnostic accuracy and service quality
- Generate anonymous usage statistics and analytics
- Comply with legal obligations and enforce our terms
Affiliate Partnerships & Third-Party Services
ADx participates in affiliate marketing programs and uses third-party services that may collect information. We earn commissions from qualifying purchases made through affiliate links to partner retailers including Amazon, AppliancePartsPros, RepairClinic, and eBay. These partnerships help us to provide you with free diagnostic services.
Third-Party Technologies that may be used:
- Commission Junction: May track affiliate referrals and conversions using cookies and pixels
- Rakuten Advertising: May provide affiliate tracking and attribution services
- Amazon Associates: May track product referrals through cookies and referral parameters
- OpenAI: Processes diagnostic text for AI analysis (data not stored by OpenAI)
- Analytics Services: We may use web analytics to understand site usage patterns
Cookies and Tracking Technology
We use cookies and similar technologies for essential cookies (session management and site functionality), affiliate tracking (attribution of purchases to our referrals), and analytics (understanding site usage and performance).
Cookie Management: You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Disabling cookies may affect site functionality and affiliate tracking. Some affiliate partners may still track through other means as permitted by law.
Data Sharing and Disclosure
We may share information with:
- Affiliate Partners: Referral information necessary for commission tracking
- Service Providers: Third parties that help operate our service
- Legal Requirements: When required by law or to protect our rights
We do not sell personal information to third parties for their direct marketing purposes.
Data Security
We attempt to implement appropriate security measures to protect your information, including:
- Secure data transmission (HTTPS encryption where available)
- Limited data retention periods
- Access controls and monitoring
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information:
- Access: Request information about data we collect
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Decline certain data collection or marketing
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will post the updated policy with a new effective date.
Contact Information
For questions about this privacy policy or your personal information, please contact us.